ROLE: Workshop Controller
LOCATION: Swindon
SALARY: 35k basic - 40k OTE + benefits
HOURS: Monday to Friday 8.00am – 6.00pm
We are looking for an experienced and dedicated Workshop Controller / Workshop Manager to help lead and inspire the workshop team in our clients dealership in Swindon.
This role is perfect for a Workshop Controller / Workshop Manager who is looking to step up, and who is driven to robustly managing the flow of work through the workshop, to ensure quality and compliance of all works carried out.
A focus on maximising utilisation and ensuring technicians are working efficiently, safely and to all guidelines.
You will be committed to guiding the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times.
Day to day, as the Workshop Controller / Workshop Manager you will:
• Ensure the workshop processes are followed for every job.
• Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job.
• To monitor workshop loading and ensure continuity.
• Obtain authorisation for any additional work required, either through service reception or by direct contact with customer.
• Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate.
• Be responsible at site level for the upholding and implementation of H&S processes and policies to ensure the safety and well-being of the team, customers and visitors to site.
• Lead and attend monthly H&S site meetings.
• Ensure all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
• To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.
• To ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing.
• Measure technician’s activity and performance, to deliver a quality and compliant first-time fix.
• Arrange for customer to be informed that vehicle has been completed.
To apply for this Workshop Controller / Workshop Manager, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!