ROLE: Aftersales Manager
LOCATION: North West London
SALARY: 50k basic + 32k bonus + car + great benefits
Hours: 45 hours per week

Our team at Flame Recruitment are looking for an experienced Aftersales Manager for our clients flagship store in North West London.

As the Aftersales Manager you will drive the standard in customer care and achieve agreed financial targets, through the effective management of the resources of the service team. You’ll be responsible for ensuring profit and volume targets are met and mange processes and systems in lines with Company and Dealer standards.

Duties of the Aftersales Manager will include:
• Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures.
• Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations.
• Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service.
• Manage all opportunities to deliver value-added sales.
• Work with internal and external stakeholders to meet all customer service indices
• Maximise productivity and meet income targets.
• Identify new opportunities to innovate and improve all aspects of the business.
• Balance the complexities of resource allocation, including parts and labour.
• Work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
• Closely monitor and control sales activity by reviewing performance with individuals and agreeing action required to improve sales.

About You:
• Proven experience as an Aftersales Manager within a main dealer environment.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.
• Experience in a multi-brand environment would be an advantage.

Benefits they offer:
• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Company Car
• Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.



Many thanks

Katy

Katy Hamilton
Flame Recruitment



T: 020 8952 6974
M: 07739791797
E: katy@flamerecruitment.co.uk
W: www.flamerecruitment.co.uk
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