Assistant Service Manager Vacancy
Heathrow
45k basic, 50k ote + benefits
40 hours a week, 8.00am – 6.00pm Monday to Friday. 1 in 4 Saturdays 7.00am – 1.00pm

Flame Recruitment are in need of an experienced Assistant Service Manager .or our client based near Heathrow.

You will need previous experience in the motor trade / automotive industry in aftersales, ideally as a Assistant Service Manager.

Duties will include:

Dealing with customers and ensuring customer satisfaction.
Leading the service team to deliver on daily duties and tasks
Managing service team holidays and appropriate cover
Utilise workshop loading and ensure it is up to date.
Working closely with workshop control to unsure customer deadlines and expectations are met
Regularly and proactively keep customers up to date with progress on their vehicle
Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
Produce accurate job cards, invoices, estimates and related information.
Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
Produce warranty job cards in line with the manufacturers policy and procedures.
Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
Liaise with the Parts Department to ensure availability of parts.
Cash control and updating ledgers
Work in progress control, running daily WIP lists and managing WIP over 30
Dealing with account queries within a timely manor
Managing Vehicle health check system and process along with Workshop control
Ensuring site cleanliness with a daily walk around
Assisting service team with invoicing when required
Ensuring daily / weekly / monthly targets are met
Benefits for the successful Assistant Service Manager :

A day off for your Birthday
23 days of annual leave per year
Four times death in service benefit
Branded uniform.
Working with our award-winning team
Auto-enrolment pension
Enhanced Maternity and Paternity pay policies
Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
Mental Health First Aiders
Reward and recognition programmes, including annual Group Awards
Annual appraisals programme, self-development journal and progression opportunities
Manufacturer training and access to our in-house eLearning's and development programme
Long service recognition