Live Job Details
Cheltenham, Gloucestershire
Salary Details
ROLE: Service Manager
LOCATION: Tewkesbury
SALARY: 45k basic, 60k ote + benefits
HOURS: Monday to Friday 8.00 – 6.00
Flame Recruitment is currently looking to recruit an experienced Service Manager for our clients main dealership in Gloucestershire.
As the Service Manager:
• You will be a proven leader, with strong team development and communications skills.
• You must be able to coach and motivate the team to exceed sales and financial targets.
• You will have a proven record of delivering excellent customer service
• Have 3 years’ experience in aftersales
• Proven leader with a charismatic persona and good emotional intelligence
• Target driven and ambitious
• Experience in coaching people with the ability to adapt their style to suit individual needs
• Strong business analytic skills, identifying any issues and taking the necessary action
Responsibilities:
• Exceed the monthly financial net profit target
• Ensure your team deliver outstanding customer experience
• Managing a workshop controller and 3 customer service advisors
• Responsible for a team of 6 to 7 Technicians.
• Develop and coach a team of up to 12 people - ongoing
• Ensure that your department adheres to our health and safety policy
• Make sure that the main KPI is exceeded
• Maintain an excellent relationship with our manufacturing partners
• Consistently live the company's core values and instil this in your team members
Benefits:
• Company Car for private use
• 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
• Company Pension Contribution
• Annual company events
• Bespoke induction and development training
• Staff discounts for vehicle purchase and servicing
• Death in Service Benefit
• Free eye test, dental & therapy treatments
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Store discount
Please only apply only if you have:
• An aftersales background within the UK automotive industry
• Full UK driving licence
• The right to work in the UK (sponsorship is not available)
At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.
Please get in contact with Flame Recruitment to find out more with regards to this Service Manager role or visit our website to see Service Manager roles over the UK.
Working Hours
Monday to Friday 8.00 – 6.00
Job Specification
ROLE: Service Manager
LOCATION: Gloucestershire
SALARY: 45k basic, 60k ote + benefits
HOURS: Monday to Friday 8.00 – 6.00
Flame Recruitment is currently looking to recruit an experienced Service Manager for a main dealership Gloucesterhisre based.
Our client is a customer-focused, professional garage. They pride themselves on supporting the local community with friendly, professional vehicle maintenance services. As part of a strategy for growth, they are looking for a Service Manager to manage their busy workshop team.
Key Responsibilities:
• Manage a team of advisors and technicians.
• Price and formulate customer quotes and invoices.
• Organise work schedules ensuring work standards and timescales are achieved.
• Liaise directly with customers and service advisors to keep customers fully informed.
• Source vehicle parts required for mechanical work in the workshop.
• Adapt and track workshop activities to completion.
• Provide technical guidance to the workshop team as needed.
• Drive department performance against budget, identify any shortfall and implement plans to improve the performance
• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience in line with the Company’s ethos of Driving Excellence
• Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified
• Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives
• Recruit, select, train and develop staff as required
• Ensure dealer standards are met and systems and procedures are complied with
Requirements:
• Previous experience as a Service Manager
• Experience in the motor trade
• Excellent organisational skills with the ability to work under pressure.
• Ability to deliver high standards of performance and meet critical timelines.
• Direct experience managing a workshop team with an aptitude for multi-tasking.
• Full driving license.
Please only apply only if you have:
• An aftersales background within the UK automotive industry
• Full UK driving licence
• The right to work in the UK (sponsorship is not available)
At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.
Service Manager Role
