ROLE: Aftersales Advisor
LOCATION: Tamworth
SALARY: 30k basic – 40k ote + benefits
HOURS: Monday to Friday 8.00 – 6.00. Saturday morning on a rota

We are currently looking for an Aftersales Advisor for your clients prestige dealership in Staffordshire.

Duties of the Aftersales Advisor :
• Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-up
• Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations
• Ensuring they receive a clear understanding of the care their vehicles deserve
• Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
• Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions
• Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way
• Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
• Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
• Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell

The successful Aftersales Advisor must have:
• Previous experience in aftersales
• Have a solid working history
• Full UK DL

Benefits:
• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding

PLEASE ONLY APPLY IF YOU HAVE:
• Experience as a Service or Aftersales Advisor within the UK automotive industry
• Full UK driving licence
• The right to work in the UK (sponsorship is not available)

To apply for this Service Advisor / Aftersales Advisor vacancy, please get in touch with Flame Recruitment.