ROLE: Service Advisor
LOCATION: Leicester
SALARY: 29.5k basic, 36.5k ote + benefits
HOURS: Monday to Friday 8.00 – 6.00. Saturday on a rota 1 in 3.

Our client is looking for a customer-focused Service Advisor to join their aftersales team at their Leicester dealership.

This role is key to delivering a positive and transparent service experience, acting as the main point of contact between our customers and the workshop.

You’ll combine strong communication skills with organisational ability to ensure customers are kept informed, work is completed efficiently, and high standards of care are maintained throughout the service journey.

Key Responsibilities
• Welcome customers and manage service bookings in person, by phone, and digitally
• Clearly explain work required, costs, and timescales
• Provide regular updates to customers during their vehicle’s time with us
• Liaise closely with the workshop and technicians to monitor progress
• Prepare estimates, authorise work, and ensure accurate invoicing
• Handle customer queries or concerns professionally and calmly

About You
• Experience in a customer-facing or service advisor role is desirable
• Strong communication and listening skills
• Organised, reliable, and able to manage multiple tasks
• A calm, professional, and inclusive approach
• Comfortable working in a fast-paced environment
• Automotive experience is an advantage, but full training will be provided
• Full UK driving licence

What We Offer
• Competitive salary with performance-related bonus
• Full training and manufacturer support
• Career development opportunities
• Employee benefits including staff discounts
• A supportive, inclusive, and team-focused working environment

To apply for this Service Advisor vacancy, please get in touch with Flame Recruitment.

You can also visit our website to see our available Service Advisor / Aftersales Advisor roles all over the UK.

At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.