ROLE: Service Advisor
LOCATION: Luton
SALARY: 32k basic, plus bonus of 6k + benefits
HOURS: Monday to Friday 8.00 – 6.00. Saturday morning on a rota 8.30 – 12.30

As a Service Advisor you will be the key point of contact for customers throughout their vehicle’s time on site. You will play a vital role in ensuring our customers receive an outstanding service experience from start to finish.

What you’ll do:
• Greet customers and provide exceptional service
• Schedule and manage vehicle service appointments
• Liaise between customers and technicians
• Explain repair work and costs clearly
• Upsell additional services when appropriate
• Ensure a smooth and efficient workshop flow
• Liaise with technicians to coordinate the work schedule and progress updates
• Accurately manage booking systems, job cards, invoicing and customer records

To be successful in this Service Advisor role, you’ll have:
• Previous experience in a service advisor role (automotive preferred)
• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic technical knowledge of vehicles (training provided)
• IT proficiency and attention to detail
• Strong organizational and admin skills, including familiarity with dealer software systems
• Neat, professional appearance; team player with keen automotive interest

Benefits:
• £30,000 basic salary + performance-based bonuses
• Ongoing training and career development
• Friendly, supportive work environment
• Employee discounts on servicing, vehicle parts & vehicles
• Opportunity to work with a new and rapidly growing automotive brand
• Pension, life assurance, health and retail discounts

To apply for this Service Advisor / Aftersales Advisor vacancy, please get in touch with Flame Recruitment.

You can also visit our website to see our available motor trade roles all over the UK.

At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.