ROLE: Service Advisor
LOCATION: Croydon
SALARY: 30k basic + 18k bonus (uncapped and realistic!) + benefits
HOURS: Monday to Friday 8.00am – 6.00pm. 1 in 3 Saturdays 8.00am – 1.00pm (paid @ overtime)

Our client is looking for a Service Advisor who is customer focused and wanting to work for a good brand…

What you’ll do as the Service Advisor :
• Working closely with customers to arrange and plan out servicing and repairs on their vehicles
• Provide accurate estimates for servicing and repairs
• Ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
• Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service
• Organise the collection and delivery of cars for delivery
• Encourage the sale of parts, accessories and service plans whenever possible
• Acting on opportunities to sell additional products/services and market current promotions
• Contact customers to update on workshop progress, agreeing any additional spends
• Follow key processes to achieve excellent customer service and upsell targets
• Write job cards and brief technicians on work coming
• Deliver excellent customer service at all times

About you:
• Be an experienced Service Advisor within the Automotive industry
• Excellent interpersonal skills and desire to deliver a great service
• Work well under pressure
• Have a desire to strive and hit sales targets

Benefits:
• Enjoy your birthday off on us every year!
• Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Pension plan, death in service scheme and access to our staff saving club.
• Your Discounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.