ROLE: Workshop Controller
LOCATION: Tongham
SALARY: 35k basic - 42k ote + benefits
HOURS: Monday to Friday 8.00 – 6.00. NO SATURDAYS!

Are you a Service Advisor wanting to take the next step?
This role is perfect for someone who is looking to step up, who is driven to robustly managing the flow of work through the workshop!

Can you see yourself as a Workshop Controller?

Day to day, as the Workshop Controller / Workshop Manager you will:
• Ensure the workshop processes are followed for every job.
• Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job.
• To monitor workshop loading and ensure continuity.
• Obtain authorisation for any additional work required, either through service reception or by direct contact with customer.
• Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate.
• Be responsible at site level for the upholding and implementation of H&S processes and policies to ensure the safety and well-being of the team, customers and visitors to site.
• Lead and attend monthly H&S site meetings.
• Ensure all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
• To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.
• To ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing.
• Measure technician’s activity and performance, to deliver a quality and compliant first-time fix.
• Arrange for customer to be informed that vehicle has been completed.

You will be committed to guiding the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times.

Apply only if you have:
• Service or aftersales background within the UK automotive industry
• Full UK driving licence

To apply for this Workshop Controller / Workshop Manager vacancy, please get in touch with Flame Recruitment.

At Flame Recruitment , we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.