Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions.
Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
Staying Organised: Keep the customer database updated and always ready for action!