AUTOMOTIVE OPPORTUNTITY
Service Advisor Jobs in Cheltenham
Cheltenham, Gloucestershire
Apply for a Service Advisor job in Cheltenham, Gloucestershire. £35,000 basic, £41,000 OTE + benefits, Saturday rota, main dealer opportunity, service advisor and aftersales. Confidential automotive recruitment through Flame Recruitment.
SALARY
£35,000 basic, £41,000 OTE + benefits
LOCATION
Cheltenham, Gloucestershire
WORKING HOURS
Monday to Friday 8.00 – 6.00. Every other Saturday am
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
Flame Recruitment is looking for a Service Advisor to join their clients busy Cheltenham based automotive employer. This is a great opportunity to play a key role in delivering exceptional service, acting as the first point of contact for our customers while supporting the smooth day-to-day running of our service department. The ideal candidate will thrive in a fast-paced environment, enjoy building strong customer relationships, and take pride in ensuring every customer receives a professional and positive experience from booking through to vehicle collection.
Key Responsibilities
What We're Looking For
Prepare job cards the day before the customer appointment.
Arrange appointments for customers.
Customer interaction mainly face to face and via the various communication channels.
Maintain detailed records of each service visit on the job card.
Advise customers of any additional work required with costs.
Be the primary point of contact between customers and the workshop.
Exceed the monthly customer recommendations targets.
Deliver outstanding customer experience.
Make sure that the product sales targets are exceeded.
Update customers of progress made at least every 4 hours.
Prepare customer invoices ready for payment.
Contact the customers post appointment to ensure they are happy.
Consistently live the company's core values.
Handle customer concerns and address complaints.
Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
Excellent customer service skills
Full UK DL
Service Advisor
