SALARY
40k basic, 60k OTE + car + benefits
LOCATION
Northamptonshire, Northamptonshire
WORKING HOURS
Mon-Fri -47 hours per week + Saturday rota
TYPE
Full Time
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Automotive Recruitment Specialist
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The Role
We are seeking an experienced Aftersales Manager to lead our Service/Parts Department at our cleints automotive employer.. This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction. As Aftersales Manager, you will motivate, develop, and coach the Service/Parts team to achieve exceptional performance. You’ll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met. You will also monitor the WIP and advance bookings daily, identifying any variances against budget and implementing effective action plans to address shortfalls. This position requires previous success in managing a busy, fast-paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.
Working hours: Monday to Friday - 47 hours per week, 8.00am to 6.00pm, 1 in 2 Saturdays 8.00am to 12.00pm
Key Responsibilities
What We're Looking For
• Lead and inspire the Service team to deliver an exceptional customer experience.
• Drive department profitability and efficiency through proactive performance management.
• Review accounts, operating controls, and KPIs, taking remedial action where required.
• Monitor WIP and forward bookings daily, analysing variances and implementing action plans.
• Maintain high standards of customer satisfaction and retention.
• Ensure compliance with company and manufacturer standards at all times.
• Proven experience managing a successful Service Department.
• Excellent interpersonal skills with the ability to build and maintain strong relationships.
• Strong communication, leadership, and negotiation skills.
• Target-driven, with a passion for achieving and exceeding objectives.
• Competent in Microsoft Office applications.
• Flexible approach with the ability to work extended hours when required.
• Full UK driving licence.
• Competitive salary plus uncapped bonus scheme (OTE £60,000.00)
• Company car
• Performance-based bonus scheme
• Supportive, family-oriented working environment
• Company vehicle 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discounts
• Access to health and wellbeing support services
• Free refreshments
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)
Aftersales Manager
