SALARY
60k basic, 80k OTE + car + company benefits
LOCATION
West London, Greater London
WORKING HOURS
Monday to Friday 8.00 – 6.00
TYPE
Full Time
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Automotive Recruitment Specialist
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The Role
A main dealer group seeks an Aftersales Manager to oversee the Technical Service Department and work closely with Customer Service to meet quality and care objectives. The remit covers Service and Parts leadership, efficient processes and stock control, compliance with manufacturer and group standards, and strong commercial management—driving KPIs and profitability, monitoring work in progress, cash flow and debtors, reporting performance, and sharing up‑to‑date technical information.
This role suits a proven Aftersales Manager from a main dealer background who can lead, develop and motivate teams while delivering profitable results and excellent customer service. A full, clean driving licence is required. The package includes £60k basic, £80k OTE, a car, Monday–Friday 8.00–6.00 hours, and comprehensive benefits including training academy access, progression opportunities, discounts, wellbeing support, pension, life assurance and cycle to work.
Key Responsibilities
What We're Looking For
• Lead and manage the Technical Service Department, ensuring efficient operations and full compliance with manufacturer and group standards
• Drive departmental performance, profitability, and KPI achievement through effective cost control, budgeting, and commercial management
• Recruit, develop, and performance-manage staff, implementing training and development plans to maintain high technical standards
• Lead and manage the Parts Department, ensuring efficient operations, accurate stock control, and strong commercial performance while delivering exceptional service to workshop, bodyshop, and retail customers
• Monitor work in progress, cash flow, trade and warranty debtors, and produce regular performance reports
• Maintain up-to-date technical knowledge and communicate relevant information to the team
• Continually improve customer care standards and attend relevant meetings and training sessions to support business objectives
• Previous experience working as an Aftersales Manager within a main dealer
• You will have the ability to lead, manage and motivate your team to maximise every profit opportunity, whilst delivering exceptional levels of customer service.
• You must have a stable and proven track record in managing an Aftersales department and be able to demonstrate delivering a profitable result
• A full clean driving licence
• Access to our in-house training academy for everyone
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
Aftersales Manager
