SALARY
40k basic, plus bonus + benefits
LOCATION
Reading, Berkshire
WORKING HOURS
Monday to Friday 8.00 – 6.00
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
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The Role
Flame Recruitment is recruiting an Assistant Service Manager for a main dealer group in Reading, Berkshire. You’ll oversee the day-to-day service operation for up to five technicians and a Class 4 MOT bay, handling bookings, parts, job allocation and invoicing. Customer care is central, with responsibility for quality, issue resolution and MOT/VOSA compliance, plus Health & Safety record‑keeping, staffing levels, rotas, KPI tracking and budget control.
This suits someone seasoned in a similar role or as a Senior Service Advisor, with a can‑do approach and a full UK driving licence. The package offers £40k basic plus bonus and benefits, Monday to Friday 8.00–6.00, with pension, profit sharing, on‑site parking, regular events, workwear and comprehensive training. Flame offers a £250 referral reward.
Key Responsibilities
What We're Looking For
• Running of the service business, of up to 5 technicians and 1 class 4 MOT bay.
• Booking of work, ordering of parts, distributing of work, invoicing jobs, liaising with customers
• Ensure quality of service & high levels of customer satisfaction.
• Assist clients in resolving issues and complaints.
• Ensure the company’s commitments and high standards are met, in relation to Health & Safety throughout the departments, and that all records of maintenance, training and calibration are kept and up to date.
• Ensure the department’s level of staffing is correct.
• Measure Key Performance indices and report performance figures directly to the After Sales Manager.
• Develop and implement departmental policies.
• Ensure adequate cover of the department, manage and implement rotas to best suit the company’s needs.
• Act as the MOT manager, to ensure fully compliant and up to date running of all MOT operations, in line with VOSA’s and the companies’ requirements.
• Ensure the department runs within the budgetary targets set.
• Ensure targets and KPI’s are met.
• Previous experience in a similar role or as a Senior Service Advisor
• Can do attitude
• Full UK DL
• Company pension
• On-site parking Profit sharing
• Regular company events, free parking, and provided workwear
• Comprehensive training programmes (in-house, third-party, and manufacturer)
• *FLAME Recruitment is proud to offer a £250 reward for each successful referral**
Assistant Service Manager
