SALARY
Basic of £32,590 per annum, plus an annual bonus up to...
LOCATION
Reading, Berkshire
WORKING HOURS
Mon-Fri 8.00am to 6.00pm (1 week per month is Mon-Fri...
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
Flame Recruitment is recruiting for a Prestige Service Advisor in Reading, offering a basic salary of £32,590 plus an annual bonus of up to 35%, paid monthly. This role would suit an experienced Service Advisor from a main dealer, franchised or independent workshop background who enjoys customer contact, workshop coordination and delivering a professional service experience. The successful candidate will handle customer enquiries, bookings, invoicing, parts coordination, VHC pricing and communication between customers, the workshop and service team. A full UK driving licence, strong telephone manner and excellent customer service skills are required.
Salary: Basic of £32,590 per annum, plus an annual bonus up to 35% (paid monthly)
Working hours: Monday to Friday 8.00am to 6.00pm (1 week per month is Monday to Friday 07.30am to 17.30pm) and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
Key Responsibilities
What We're Looking For
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.
• Previous recent experience as a Service Advisor in a main, franchised or independent dealership/workshop
• Full, valid and clean UK driving license.
• Good telephone manner.
• Excellent customer service skills.
• Competitive Compensation: Attractive salaries along with performance-based bonuses, ensuring that employees are rewarded for their contributions
• Comprehensive Health Plans: Employees have access to extensive health coverage, which includes medical, dental, and wellness programs, promoting overall well-being
• Professional Development: The company emphasizes continuous learning through training programs, leadership workshops, and opportunities for international exchanges, helping employees grow both personally and professionally
• Work-Life Balance: Flexible working hours and offers initiatives to help employees balance their professional and personal lives, including options for remote work and family support
• Employee Discounts: Employees enjoy exclusive discounts on vehicles and events, enhancing their connection to the brand
• Innovative Work Environment: The workplace culture is described as modern, inclusive, and innovative, encouraging collaboration and creativity among employees
• Generous Leave Policies: Employees are entitled to 30 days of vacation per year, along with additional benefits such as a Christmas bonus and special payments based on company performance
• Health and Fitness Initiatives: Promotes a healthy lifestyle through various wellness programs, including fitness activities and nutritional support
Prestige Service Advisor
