SALARY
36k basic, 46k OTE + benefits
LOCATION
Croydon, London
WORKING HOURS
Monday – Friday 8.00am – 6.00pm
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
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The Role
Flame Recruitment is seeking an experienced Senior Service Advisor to join a busy main dealer group in Croydon, London. In this role, you will build strong customer relationships, give clear advice on servicing and repairs, manage bookings and workshop scheduling, and keep customers updated. Working closely with technicians, you’ll help maintain an efficient workflow, resolve queries professionally and support fellow advisors to keep the service department running smoothly.
This position suits a customer-focused Service Advisor from a franchised dealership background with confident communication, strong organisation and a full UK driving licence. The package includes £36k basic, £46k OTE and benefits, with hours Monday to Friday, 8.00am–6.00pm. You’ll also receive a company car, pension, life insurance, staff discounts, Perkbox access, an Employee Assistance Programme, ongoing training and development, and 22 days’ annual leave plus bank holidays.
Key Responsibilities
What We're Looking For
• Building strong relationships with customers and delivering outstanding customer service throughout their journey
• Providing clear and accurate advice on servicing, repairs, costs, and timescales
• Managing customer bookings and scheduling work efficiently into the workshop
• Liaising closely with technicians and the workshop team to ensure smooth workflow and timely completion of work
• Keeping customers regularly updated on the progress of their vehicle
• Assisting in the handling of customer queries and resolving issues professionally
• Supporting and guiding other Service Advisors where required
• Arranging courtesy cars or alternative transport when necessary
• Previous experience as a Service Advisor within a franchised dealership environment
• Strong customer service and communication skills
• Excellent organisational skills with the ability to prioritise workload effectively
• Professional and confident telephone manner
• Full UK DL
• Company Pension Scheme: A retirement savings plan.
• Employee Assistance Programme: Support for personal and professional development.
• Staff Discounts: Discounts across the Group.
• Ongoing Training and Development: Opportunities for skill enhancement.
• 22 Days Annual Leave Plus Bank Holidays: A generous leave policy.
• Company Car: A vehicle provided for employees.
• Life Insurance: Coverage for employees' families.
• Perkbox: A rewards program for employees.
Senior Service Advisor
