SALARY
50k + benefits
LOCATION
Hemel Hempstead, Hertfordshire
WORKING HOURS
Mon-Fri 8.00am-5.00pm. 1 in 3 + Saturday rota
TYPE
Full Time
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Automotive Recruitment Specialist
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The Role
Our client who is a family run Independent Vehicle Repair Centre in Hemel Hempstead is looking for a good all rounder that will come in and supervise nine employees throughout the business.
Working hours: Monday to Friday 8.00am – 5.00pm. 1 in 3 Saturdays 8.15am – 12.15pm
Key Responsibilities
What We're Looking For
• Be driving growth of the business and deliver an outstanding customer service experience.
• Review accounts, operating controls, and KPIs, taking remedial action where required.
• Monitor WIP and forward bookings daily, analysing variances and implementing action plans.
• Maintain high standards of customer satisfaction and retention.
• Ensure compliance with company and manufacturer standards at all times.
• Proven experience in aftersales
• Excellent interpersonal skills with the ability to build and maintain strong relationships.
• Strong communication, leadership, and negotiation skills.
• Target-driven, with a passion for achieving and exceeding objectives.
• Full UK driving licence.
• Competitive salary
• Supportive, family-oriented working environment
• Pension scheme
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Aftersales discounts
• Access to health and wellbeing support services
• Free refreshments
• Full training
• 30 days holiday
Senior Service Advisor


