SALARY
40k plus bonus + benefits
LOCATION
Worgret, Dorset
WORKING HOURS
Mon-Fri, 8.00am – 6.00pm and 1 in 2 Saturday 8.00am –...
TYPE
Full Time
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Automotive Recruitment Specialist
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The Role
Our client, who is a main family run dealer in Dorset are currently looking for a Senior Service Advisor who has experience in workshop management and warranty knowledge.
Working hours: Monday to Friday, 8.00am – 6.00pm and 1 in 2 Saturdays 8.00am – 1.00pm
Key Responsibilities
What We're Looking For
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Deliver outstanding customer experience.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Handle customer concerns and address complaints.
• Previous motor trade experience
• Be happy to do a all-rounder type role
• Full UK DL
• £40k salary
• Bonus scheme
• Company benefits
• Family-run main dealer environment
• Senior aftersales role with variety and responsibility
• Opportunity to support workshop management and warranty processes
Senior Service Advisor


