SALARY
Up to 50k + Benefits + Overtime
LOCATION
South East London, Greater London
WORKING HOURS
Mon-Fri 8.30am-6.30pm + Saturday rota
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
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The Role
Our client, who is a small South London workshop, are currently looking for a Senior Service Advisor / Workshop Controller to join their family run business.
Working hours: Monday to Friday 8.30am – 6.30pm. Saturday on a rota 9.00am – 1.00pm
Key Responsibilities
What We're Looking For
• Based front of house, meeting and greeting customers
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Deliver outstanding customer experience.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Handle customer concerns and address complaints.
• Previous motor trade experience
• Be happy to do a all-rounder type role
• Full UK DL
Senior Service Advisor / Workshop Controller


