AUTOMOTIVE OPPORTUNTITY
Senior Service Advisor / Workshop Controller job in South East London
South East London, Greater London
Senior Service Advisor / Workshop Controller job in South East London, Greater London. Up to 50k + Benefits + Overtime. Hours: Monday to Friday 8.30am – 6.30pm. Saturday on a rota 9.00am – 1.00pm. Apply through Flame Recruitment.
SALARY
Up to 50k + Benefits + Overtime
LOCATION
South East London, Greater London
WORKING HOURS
Monday to Friday 8.30am – 6.30pm. Saturday on a rota 9.00am – 1.00pm
TYPE
FULL_TIME
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
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The Role
An Independent automotive business in South East London is seeking a Senior Service Advisor / Workshop Controller for a small, family-run workshop. The role blends front-of-house service with workshop coordination: greeting customers, arranging appointments, preparing job cards, keeping accurate records, and acting as the key link between clients and technicians. You’ll give clear costed advice on additional work, provide progress updates at least every four hours, prepare invoices for payment, and follow up after visits to ensure satisfaction, addressing any concerns promptly.
This position suits a motor trade professional who enjoys an all-rounder remit and has a full UK driving licence. In return, the business offers up to £50k plus benefits and overtime, with hours Monday to Friday 8.30am–6.30pm and a Saturday rota 9.00am–1.00pm.
Key Responsibilities
What We're Looking For
• Based front of house, meeting and greeting customers
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Deliver outstanding customer experience.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Handle customer concerns and address complaints.
• Previous motor trade experience
• Be happy to do a all-rounder type role
• Full UK DL
Senior Service Advisor / Workshop Controller
