SALARY
30k basic, 40k OTE + benefits
LOCATION
Hereford, Herefordshire
WORKING HOURS
Monday to Friday 8.00am – 5.30pm. 1 in 4 Saturdays 8.00am – 12.00pm
TYPE
FULL_TIME
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
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The Role
Flame Recruitment is hiring a Service Advisor for a main dealer group in Hereford. You’ll arrange appointments, prepare job cards in advance, keep accurate service records and be the key link between customers and the workshop. Expect to advise on additional work with clear costs, update customers at least every four hours, prepare invoices for payment and follow up post-visit to ensure a first‑class experience.
This suits a recent Service Advisor from a main, franchised or independent workshop with a full UK driving licence, strong telephone manner and standout customer care. You’ll work Monday to Friday 8.00am–5.30pm with 1 in 4 Saturdays 8.00am–12.00pm. Package includes around £30k basic, £40k OTE and benefits such as 22 days’ holiday, pension, staff discounts and on-site parking.
Key Responsibilities
What We're Looking For
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.
• Previous recent experience as a Service Advisor in a main, franchised or independent dealership/workshop
• Full, valid and clean UK driving license.
• Good telephone manner.
• Excellent customer service skills.
• 22 days annual holiday
• Workplace pension scheme
• Staff discounts
• Career opportunities
• On site parking
• Free parking
• Company events
• Health and wellbeing
• Employee Benefit portal
Service Advisor
