SALARY
£32,704 basic 35k OTE + benefits
LOCATION
Braintree, Essex
WORKING HOURS
Mon-Fri 8.00 am-6.00 pm. Alternate + Saturday rota
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
Flame Recruitment is seeking a dedicated and enthusiastic Service Advisor to join a confidential automotive employer dynamic team.
Working hours: Monday to Friday 8.00 am – 6.00 pm. Alternate Saturdays 8.30 – 1.00 with option to change to 1 in 3
Key Responsibilities
What We're Looking For
• Responding positively to customer telephone enquiries relating to service and repairs
• Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary
• Answering customers' questions regarding technical problems, warranties, services and repairs
• Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
• Ensuring service bookings and appointments are managed efficiently
• Liaising with Service Manager to ensure workshop loading suits diary bookings.
• Producing invoices for completed work and explains the content to customers
• Establishing customers drop off and collection requirements or arranging alternative transport where necessary
• Previous experience in a customer service role, preferably within the car industry
• Full UK DL
• Excellent verbal and written communication skills with the ability to engage effectively with customers.
• Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
Service Advisor
