SALARY
35k basic, 55k OTE + benefits
LOCATION
Byfleet, Surrey
WORKING HOURS
Mon-Fri 8.00AM-6.00PM. 1 in 6 Sat AM-9.00AM-1.00PM
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
Flame Recruitment is looking for a Service Advisor to join a confidential automotive employer prestige Surrey based automotive employer. The ideal candidate will thrive in a fast-paced environment, enjoy building strong customer relationships, and take pride in ensuring every customer receives a professional and positive experience from booking through to vehicle collection.
Working hours: Monday to Friday 8.00AM – 6.00PM. 1 in 6 Saturday mornings – 9.00AM – 1.00PM
Key Responsibilities
What We're Looking For
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.
• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
• Excellent customer service skills
• Full UK DL
• Flexibvle working hours
• Health and Wellness
• Career Development
• Employees discount
• Family Support
• Company Pension Contribution
• Annual company events
• Bespoke induction and development training
• Death in Service Benefit
• Free eye test
• Contact Katy Hamilton, Flame Recruitment today to discover more about this fantastic opportunity.
Service Advisor


