SALARY
32k basic, 44k OTE + benefits
LOCATION
Cricklewood, Greater London
WORKING HOURS
Monday to Friday 8.00 – 6.00. 1 in 4 Saturdays 8.30 – 5.00
TYPE
Full Time
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Automotive Recruitment Specialist
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The Role
A prestige automotive employer in Cricklewood, Greater London seeks a Service Advisor to be the trusted point of contact while vehicles are maintained and repaired. You’ll welcome customers throughout the day, confirm bookings, keep them clearly updated on progress and recommendations, and schedule work efficiently. Drawing on growing product expertise, supported by manufacturer-led training, you’ll explain technician findings, promote appropriate services that help customers care for their cars, and maintain accurate records.
This role suits someone with previous car industry customer service experience, a full UK driving licence and confident, considerate communication. Hours are Monday to Friday 8.00–6.00, with 1 in 4 Saturdays 8.30–5.00. The package includes £32k basic, £44k OTE plus a comprehensive benefits offering, including 33 days’ holiday, retail and vehicle discounts, pension and wellbeing support, alongside ongoing training and development.
Key Responsibilities
What We're Looking For
• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management
• Previous experience in a customer service role, within the car industry
• Full UK DL
• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask
Service Advisor
