SALARY
30.5k Basic, 44k OTE + Benefits
LOCATION
Darlington, County Durham
WORKING HOURS
Monday to Friday with a Saturday on a rota
TYPE
FULL_TIME
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
Flame Recruitment is hiring a Service Advisor in Darlington for a main dealer group. You’ll be the first point of contact for service and repair customers—estimating, booking and scheduling work, advising on actions and invoicing accurately. You’ll inform customers about suitable accessories and value products, manage queries and complaints, and work with aftersales to support colleagues. Hours are Monday to Friday with a Saturday on a rota.
This role suits an experienced motor industry Service Advisor with solid admin and IT skills and a full UK driving licence, confident supporting and upskilling colleagues. In return, you’ll receive £30.5k basic, £44k OTE and benefits including 33 days’ leave, a birthday off, family leave policies, a salary-sacrifice car, a paid volunteering day, long-service recognition, tailored training with career growth, cycle to work and high street discounts.
Key Responsibilities
What We're Looking For
• Providing estimates, booking and scheduling service/repair work
• Advise a recommended course of action and accurately invoice for work carried out
• Ensure customers are fully informed of all available extras, accessories and value products
• Be a main point of contact and offering support and guidance to customers and managing customer complaints
• Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
• Previous / current Service Advisor experience within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
• Great organisation/admin skills and experience using computer systems
• Full UK DL
• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
Service Advisor
