SALARY
30k basic, 40k OTE + Benefits
LOCATION
Dartford, Kent
WORKING HOURS
Mon-Fri 8.00am-6.00pm + Saturday rota
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
Flame Recruitment has an excellent opportunity to join South East’s Leading Multi Franchise Motor Group We are looking for an experienced Service Advisor with ambition for a confidential automotive employer dealer with previous experience in a similar role and proven customer service skills. The role will suit someone wishing to join a very professional friendly team of people dedicated to exceeding customer’s expectations with the ability to convey a professional and polite approach at all times.
Working hours: Monday to Friday 8.00am – 6.00pm. Every other Saturday 8.00am – 1.00pm
Key Responsibilities
What We're Looking For
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.
• Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop
• Excellent customer service skills
• Full UK DL
• Attractive salary package with plenty of commission based opportunities plus all the benefits of working for the South East’s leading privately owned Dealer Group and a friendly working environment with excellent company benefits.
Service Advisor
