SALARY
32k basic plus bonus + benefits
LOCATION
Dartford, Kent
WORKING HOURS
Monday to Friday – 8.00am to 6.00pm 1 in 2 Saturday mornings
TYPE
CONTRACTOR
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Automotive Recruitment Specialist
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The Role
***1 YEAR MATERNTIY COVER*** An automotive main dealer group in Dartford, Kent is seeking a Service Advisor to provide one year’s maternity cover. Working Monday to Friday, 8.00am–6.00pm, with 1 in 2 Saturday mornings, you’ll be the link between customers and the workshop: arranging appointments, preparing job cards and invoices, keeping detailed records, updating customers at least every four hours and advising on additional work with costs.
This role suits a communicator with a full, clean UK driving licence, good telephone manner and excellent customer service skills, confident handling concerns and working to exceed recommendation and product sales targets while living the company’s values. The package offers a £32k basic plus bonus and benefits including 33 days’ leave, retail and vehicle discounts, pension, family-friendly policies, wellbeing support with 24/7 healthcare, a paid volunteering day, training and development, life assurance and flexible working options.
Key Responsibilities
What We're Looking For
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.
• Full, valid and clean UK driving license.
• Good telephone manner.
• Excellent customer service skills.
• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask
Service Advisor 1 Year Contract
