SALARY
30k Basic, 40k OTE + Benefits
LOCATION
Hereford, Herefordshire
WORKING HOURS
Mon-Fri 8.00am-5.30pm. 1 in 4 + Saturday rota
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
Flame Recruitment are seeking a Service Advisor to join a confidential automotive employer main automotive employer.
Working hours: Monday to Friday 8.00am – 5.30pm. 1 in 4 Saturdays 8.00am – 12.00pm
Key Responsibilities
What We're Looking For
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.
• Previous recent experience as a Service Advisor in a main, franchised or independent dealership/workshop
• Full, valid and clean UK driving license.
• Good telephone manner.
• Excellent customer service skills.
• 22 days annual holiday
• Workplace pension scheme
• Staff discounts
• Career opportunities
• On site parking
• Free parking
• Company events
• Health and wellbeing
• Employee Benefit portal
Service Advisor
