SALARY
32k basic, 40k OTE + benefits
LOCATION
Hereford, Herefordshire
WORKING HOURS
Monday to Friday 8.00am – 5.30pm. 1 in 4 Saturdays 8.00am – 12.00pm
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
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The Role
Flame Recruitment are seeking a Service Advisor to join a main dealer group in Hereford, coordinating workshop bookings and customer care. You’ll arrange appointments, prepare job cards, be the link between customers and technicians, and update customers at least every four hours. Advising on additional work with clear costs, producing accurate invoices, following up and handling concerns, you’ll pair a professional approach with exceeding customer recommendation and product sales targets while living the company’s values.
This suits a Service Advisor with recent experience in a main, franchised or independent dealership/workshop, a full, clean UK driving licence, customer service and good telephone manner. Package: £32k basic, £40k OTE + benefits; hours Monday to Friday 8:00am–5:30pm, 1 in 4 Saturdays 8:00am–12:00pm, plus 22 days’ holiday + stats, pension, staff discounts, parking, wellbeing support, company events, employee benefits portal and career opportunities.
Key Responsibilities
What We're Looking For
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.
• Previous recent experience as a Service Advisor in a main, franchised or independent dealership/workshop
• Full, valid and clean UK driving license.
• Good telephone manner.
• Excellent customer service skills.
• 22 days annual holiday + Stats
• Workplace pension scheme
• Staff discounts
• Career opportunities
• On site parking
• Free parking
• Company events
• Health and wellbeing
• Employee Benefit portal
Service Advisor
