• Be able to effectively manage your time ensuring that you are prepared for the day ahead.
• You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.
• Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.
• You are expected to upsell clients’ additional products such as any identified work from the EVHC, services, & service plans.
• Actively listen to clients’ concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.
• Process client information and vehicle details accurately in our systems.
• Process and invoice warranty claims, ensure accurate documentation, timely submission and compliance with company with company and manufacturer guidelines. Maintain detailed records and follow up on outstanding claims.
• Keep clients updated of progress throughout the repair process.
• Coordinate with workshop controller to ensure timely completion of repairs.
• Produce accurate invoices detailing the work carried out.
• Ensure that clients are completely satisfied post visit.
• Be competent in handling client complaints and objections.
• Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.