SALARY
29.5k Basic plus Bonus + Overtime + Benefits
LOCATION
Newcastle upon Tyne, Tyne and Wear
WORKING HOURS
Monday to Friday – 8.30 am to 5.30pm. 1 in 3 Saturdays paid as overtime, 8.30am – 12.30pm
TYPE
FULL_TIME
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
Flame Recruitment is seeking a Service Advisor for a main dealer group in Newcastle upon Tyne. You’ll be the point of contact for customers, arranging appointments, preparing job cards and keeping records. Day to day, you’ll explain additional work and costs, update customers at least every four hours, co‑ordinate with the workshop, prepare invoices and follow up post‑visit to ensure a standout experience while working to exceed recommendations and product sales targets.
This role suits an experienced Service Advisor or Aftersales Advisor with a full, clean UK driving licence, a confident telephone manner and excellent customer service skills. You’ll work 8:30–5:30 Monday to Friday, plus one‑in‑three Saturday mornings paid overtime. The package includes £29.5k basic plus bonus, overtime and benefits, an interest‑free season ticket loan, and a supportive, inclusive environment with training, career development and a vibrant community.
Key Responsibilities
What We're Looking For
• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Deliver outstanding customer experience.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.
• Previous experience as a Service Advisor/Aftersales Advisor
• Full, valid and clean UK driving license.
• Good telephone manner.
• Excellent customer service skills.
• Competitive salaries and a variety of benefits, such as an interest-free season ticket loan scheme for commuting.
• A supportive and inclusive environment, encouraging diverse backgrounds and experiences.
• Opportunities for career development and training, as well as the chance to work with a vibrant community.
Service Advisor
