• Deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction through selling value, ensuring 100% adherence to the VHC process and maximise product sales.
• Distribute and control the issue of work to the Technicians to maximise quality, Productivity and overall efficiency. Maintain regular contact with front of house and bookings team in regards to available workshop hours.
• Proactive and accurate communication between Technicians, Front of house, Parts team, Warranty team and Customers.
• Lead, motivate, coach and develop the team to achieve their daily / weekly / monthly and yearly objectives.
• Identify individual and team training needs and through liaising with the Group Technical Manager, ensure all training pathways are completed timely.
• Authorise and manage workshop team annual leave requests to ensure sufficient cover is available.
• Maintaining workshop equipment – including arranging calibrations of tooling & equipment, ramps etc.
• Carry out regular tooling checks – including locating new tooling received from the manufacturer, updating Tools Infoweb and checking for new mandatory tooling required for audit purposes.
• Ensure a strong relationship is maintained with the parts department to maximise parts availability.
• Ensure that all displaced parts are immediately and clearly identified and placed in quarantine areas.
• To ensure the accurate completion of all relevant documentation for each repair.
• Ensure that the manufacturers warranty standards are adhered to at all times.
• Customer Satisfaction (CSAT): To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of VWCV’s national average