SALARY
32k basic, + 7k bonus + benefits
LOCATION
Wimbledon, Greater London
WORKING HOURS
Mon-Fri 8.00am-6.00pm. 1 in 4 + Saturday rota
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
As a Customer Advisor, you'll be the link between our customers and technicians, ensuring an excellent customer experience throughout the aftersales journey.
Working hours: Monday to Friday 8.00am – 6.00pm. 1 in 4 Saturdays 8.00am – 2.00pm
Key Responsibilities
What We're Looking For
• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.
• Previous experience in a customer service role, within the car industry
• Full UK DL
• Excellent verbal and written communication skills with the ability to engage effectively with customers.
• Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Access to our Technician Upskill Programme
• Toolbox Insurance
• Paid sick leave upon completion of Probationary period.
Service Advisor
