SALARY
37k Basic plus Bonus + Benefits
LOCATION
Walton Cardiff, Gloucestershire
WORKING HOURS
Monday to Friday 8.00am – 6.00pm. every other Saturday 8.00am – 12.30pm
TYPE
FULL_TIME
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
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The Role
Join a Main dealer group in Walton Cardiff as a Service Advisor, delivering a smooth experience from booking to handover. You’ll welcome customers, schedule servicing, repairs, MOTs and tyre work, liaise with technicians, and produce accurate estimates, job cards and invoices. Managing enquiries by phone, email and in person, you’ll support the Senior Service Advisor, follow administrative and manufacturer processes, and promote appropriate additional services.
This role suits an experienced Service Advisor or automotive customer service professional from fast-fit, tyre, autocentre or aftersales settings. You’ll bring clear communication, strong organisation, IT skills and a positive manner, plus a full UK driving licence. Hours are Monday to Friday 8.00am–6.00pm, with every other Saturday 8.00am–12.30pm. In return, you’ll receive £37k basic plus bonus and benefits, manufacturer and industry training, employee discounts, a friendly team and scope to progress.
Key Responsibilities
What We're Looking For
• · Welcoming customers and providing outstanding service at every stage of their visit.
• · Booking vehicles in for servicing, repairs, MOTs and tyre-related work.
• · Liaising between customers and technicians to keep customers informed of progress and any additional work required.
• · Preparing estimates, job cards and invoices accurately.
• · Managing customer enquiries by telephone, email and in person.
• · Supporting the Senior Service Advisor with the day-to-day operation of the service reception.
• · Promoting additional products and services where appropriate.
• · Ensuring all administrative and manufacturer processes are followed correctly.
• · Helping maintain high levels of customer satisfaction and retention.
• · Previous experience in a Service Advisor, or similar automotive customer service role.
• · Experience working in a fast-fit, tyre, autocentre or busy aftersales environment.
• · Knowledge of automotive service, maintenance, tyres and vehicle repair processes.
• · Excellent communication and organisational skills.
• · Ability to manage multiple tasks in a fast-paced environment.
• · Strong customer service focus with a professional and positive attitude.
• · Good IT and administration skills.
• · Full UK driving licence
• · Competitive salary plus performance-related bonus.
• · Manufacturer and industry training opportunities.
• · Career progression within a growing automotive business.
• · Employee discounts.
• · Friendly and supportive team environment.
Service Advisor
