Service Advisor job in Watford

Join a main dealer group in Watford as a Service Advisor, providing a seamless experience from booking to handover. You’ll handle enquiries, schedule service and repair work, check in vehicles, track progress through the workshop and keep customers updated. Using dealership systems and digital tools, you’ll identify appropriate additional work, resolve complaints professionally, contribute to continuous improvement, manage your own performance, and collaborate across the service team.

This role suits a proven Service or Aftersales Advisor from a main dealership or independent workshop, with strong customer service skills and a full UK driving licence. Hours are Monday to Friday 8:00–6:00 with one-in-three Saturday mornings 9:00–1:00. The package includes a £35k basic salary with £45k OTE, plus bonus scheme, pension, supportive team environment, ongoing manufacturer training and career development opportunities.