SALARY
30k basic, 37.8k OTE + benefits
LOCATION
Weybridge, Surrey
WORKING HOURS
Monday to Friday 8.00am – 6.00pm
TYPE
FULL_TIME
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
Join a main dealer group in Weybridge as a Service Advisor, delivering a smooth, professional experience from first contact to handover. You’ll welcome customers, book servicing, repairs, MOTs and tyre work, and liaise with technicians to keep everyone informed. Preparing accurate estimates, job cards and invoices, you’ll manage enquiries across phone, email and in person, support the Senior Service Advisor, and follow all administrative and manufacturer processes.
It suits an experienced Service Advisor or similar automotive customer service professional who thrives in a fast-paced environment and holds a full UK driving licence. Hours are Monday to Friday 8.00am – 6.00pm, with a 30k basic, 37.8k OTE and a benefits package featuring health care, wellbeing support, additional holiday and your birthday off, retail discounts, car scheme eligibility (after a qualifying period), a free MOT and a company pension.
Key Responsibilities
What We're Looking For
• Welcoming customers and providing outstanding service at every stage of their visit.
• Booking vehicles in for servicing, repairs, MOTs and tyre-related work.
• Liaising between customers and technicians to keep customers informed of progress and any additional work required.
• Preparing estimates, job cards and invoices accurately.
• Managing customer enquiries by telephone, email and in person.
• Supporting the Senior Service Advisor with the day-to-day operation of the service reception.
• Promoting additional products and services where appropriate.
• Ensuring all administrative and manufacturer processes are followed correctly.
• Helping maintain high levels of customer satisfaction and retention.
• Previous experience in a Service Advisor, or similar automotive customer service role.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong customer service focus with a professional and positive attitude.
• Full UK driving licence
• Health care
• Mental and physical health support
• Additional holiday for extended service
• Birthday off
• Retail offers and vouchers
• Eligibility to join our car scheme (after a qualifying period)
• Free MOT for employees
• Discounted aftersales, service, repairs and parts
• Company pension scheme
Service Advisor
