SALARY
Basic 55k – OTE 65k + Car + Benefits
LOCATION
Cheltenham, Gloucestershire
WORKING HOURS
Mon-Fri
TYPE
Full Time
Why apply through Flame Recuitment?
Automotive Recruitment Specialist
Fast response from our team
We will not share you details without speaking to you
The Role
A role where leadership, people, and performance come together… We’re looking for an experienced and people-focused Service Manager to lead a confidential automotive employer service department and help take it to the next level. This role is perfect for someone who enjoys developing others, thrives on targets, and genuinely cares about delivering an outstanding customer experience. You’ll be trusted to run the department, motivating your team, exceeding financial targets, and building strong relationships both internally and with our manufacturing partners.
Key Responsibilities
What We're Looking For
• Exceeding monthly financial net profit targets
• Ensuring your team consistently delivers an outstanding customer experience
• Managing: Workshop Controller, Customer Service Advisors and Technicians
• Developing, coaching, and supporting a team
• Driving performance through KPIs and ensuring targets are exceeded
• Ensuring full compliance with health & safety policies
• Maintaining strong relationships with manufacturing partners
• Living and promoting the company’s core values every day
• At least 3 years’ experience in people management (line to mid-level management)
• A proven track record of leadership with strong emotional intelligence
• A target-driven and ambitious mindset
• Experience coaching and developing individuals with different learning styles
• Strong business and analytical skills, with the confidence to spot issues and act
• A passion for delivering excellent customer service
• 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
• Company Car for private use
• Pension Contribution
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Store discount
• Annual company events
• Bespoke induction and development training
• Staff discounts for vehicle purchase and servicing
• Death in Service Benefit
• Free eye test, dental & therapy treatments
• Free flu jabs
Service Manager


